Shipping
We hope you enjoyed your online shopping experience with Renogy. Please read below for more information about our shipping.
Shipping Policies
1. Renogy offers free ground shipping on many of our products. Items that qualify for free shipping will be clearly marked on the product listing page.
2. All orders must have a valid street address; some items cannot be delivered to PO Boxes due to shipping restrictions.
3. Shipping times are calculated based on business days (Monday to Friday), excluding holidays and weekends.
4. Depending on your order, your items may arrive in multiple packages. Once your order is shipped, you can click Here to track your package.
5. Packages cannot be rerouted after they have been shipped. If you need to change the address, please click Here to submit a support request or call us at 1-909-287-7111.
6. If the outer packaging is damaged upon delivery, please refuse the package and contact us immediately. If refusing the delivery is not possible, please provide relevant pictures to facilitate our after-sales service.
7. We do not support will call service from our warehouse. If you have such a need, please click Here to submit a support request or call us at 1-909-287-7111.
Order Processing and Transportation
For Continental U.S. Orders:
- Small Parcel: Order processing time is typically 1-2 business days and the transportation time is typically 3-5 business days.
- LTL: Order processing time is typically 2-3 business days and the transportation time is typically 7-10 business days.
For Non-Contiguous U.S. Orders (such as AK, HI, PR, GU) and International Orders:
- Order processing time is typically 3-5 business days and the transportation time is typically 5-7 business days.
Please note:
1. Renogy offers international shipping, depending on your location and require you to be responsible for customs clearance. To confirm availability, please click Here to submit a support request.
2. Renogy can ship to Alaska, Hawaii, Puerto Rico, Guam via UPS AIR, except for batteries and solar panels exceeding 320W. There is typically a surcharge for these shipments. If you have any questions or need assistance with your order, please call our sales team at 1-909-287-7111.
3. The estimated time is for reference only and may be extended during major promotions, holidays, or other special circumstances.
Additional Freight Fees (Estimates):
1. Solar panels larger than 300 Watts must be shipped by LTL and do not qualify for free shipping. Please note that return orders will incur a $500 charge for delivery and return transportation($250 each way).
2. Delivery to remote areas may incur additional costs ranging from $50 to $280.
3. Delivery to limited access areas, such as schools or churches, will incur additional costs starting at $50.
4. Deliveries that require a change of address or rescheduling will be subject to storage fees ($20/day) and/or rerouting fees($75 to $300).
Please note: The above additional fees are estimates. For detailed shipping standards, please refer to the order page, click Here to submit a support request, or call us at 1-909-287-7111.
